How do I send you my film?
- There are 2 options.
1 - We can email you a shipping label to print and attach to a bubble mailer or small box.
2 - Add a "Postage Paid Mailer" to your order and we will send you a padded mailer that you can put your film in and send back to us.
How do I package my Film?
- Use an old Bubble mailer or a small box. Smaller than 9x9 is preferred to so it gets to us the quickest.
- When using a Postage Paid Mailer be sure to tape it closed well. We are so sad when we get a mailer that the film has fallen out of.
How many reels can I put in a mailer?
- Our return label weights are based on how many developments you purchase. We suggest no more than 5 reels per package.
- Reach out to us for Bulk Developments!
Do you return negatives?
- Yes we do! Please select that option at checkout.
They are sent back on the First and Third Friday of each month.
- If you select No Negatives Back they will be disposed of 2 weeks after your order.
Do you offer prints?
- Yes we do! Add a 4x6 print set to your order and we will mail you your prints.
Is there any other way to view my film aside from the App?
- Yes, we'll send you an email with your images attached. This way you can save to your computer as well.
Will the images stay on the platform indefinitely?
- Yes! That's actually why we started this business. Our app is only for film and your images and links will never expire.
Is the app on iOS only?
- For now yes, we're only available on apple devices.
Do you Recycle my Disposable Camera?
- Yes we do! We send your empty camera to a company that specializes in Disposable Camera Recycling.
Common Film Questions
Why was My Film Flashed?
- Flashed film usually occurs when the Film has not been rewound into the canister before opening the back camera door. Be sure to give the Rewind lever a few extra turns before opening.
Why was My Reel Blank?
- Typically a blank reel occurs when your film leader slips off the spool after loading.
- Tip - Watch your rewind lever. It will rotate with your shutter cock as you shoot.
Can I use expired film?
- Expired film yields unpredictable results. It could be great or quite dark. We suggest over exposing your shots on expired film.
I remember taking photos that aren't on my reel. What happened?
- When scanning Negatives our machines do their best to detect images. Oftentimes if a reel was shot at night or in a dark area the photos are underexposed and won't come out. If you’re using a disposable try to keep the Flash on whenever possible.
- Film is Sensitive to extreme heat and water. Both can damage your film. Try to keep your cameras in the shade and dry if possible.
- If you will be flying be sure to ask for a "Manual Inspection." Disposable cameras and undeveloped film is sensitive to X-rays so be sure to not put them in your checked bag. Check out this link from the TSA https://www.tsa.gov/travel/security-screening/whatcanibring/items/film